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Last update on 13/12/2011 16.07.54

   
 

 

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Relations with customers



We work to build long-term relationships with all our customers based on mutual trust and satisfaction. Consistent with our mission as a “popular” bank we seek to interpret social and economic trends on the local markets in which we operate in order to respond effectively and efficiently to the needs of families, businesses and other organisations in local societies and economies. 

3.7 million Customers 

88.5% [+0.4pp compared to 2009] private individuals

  48.6% [unchanged] women   

  4.6%  [-0.2pp] immigrant citizens

 
Graphic: Customers by geographical area 2010

 

11.5% [-0.4pp compared to 2009] businesses and organisations

  90.1% [+0.8pp] professionals, trades persons and small businesses


 

Graphics: Private individual customers by age, Private individual customers by length of relationship 2010

 

 

 

Graphics: Corporate customers by economic sector, Corporate customers by length of relationship 2010

     


Download




 CSR main indicators 2008-2010 (PDF, 178,5 KB)  (PDF, 178,5 KB)