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Last update on 19/07/2010 9.45.34

   
 

 

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Customers

The principle objective in our work is to create value through the quality of our service to individuals, businesses and social organisations in the community. We work everyday to build long-term relationships based on trust and mutual satisfaction.


 

CUSTOMERS (2009)



Total customers (mln)

3.7


Private individuals (%)

88.1


Businesses (%)

11.9


Data relates to Network Banks excluding UBI BPI

 

PRIVATE INDIVIDUALS (2009)



Mass Market (%)

76.0


Women (%)

48.6


Immigrant citizens (mainly from Eastern Europe, Latin America and North Africa) (%)

4.8


Of lending  (%)

31.4


 

BUSINESSES (2009)


Professionals, trades persons and small businesses (%)

89.3


Of lending  (%)

61.3


 

NONPROFIT SOCIAL ORGANISATIONS (2009)


Billion euro total funding

1.1


Million euro lending

196.4


Figures for October 2009

 

Source: Social Report 2009