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GRI indicators cover

In preparing our Social Report we refer to indicators recommended by the Global Reporting Initiative. Below we indicate whether indicators (except for profile indicators)  are covered by our reporting process and on what pages of the web site (or in alternative Social Report, Reports and Accounts, Corporate Governance Report) the corresponding information can be found.

In the page Notes on the method  we report the coverage of the GRI indicators in the Social Report document.

Legenda. Indicator reported:


fully Indicator fully reported
partially Indicator partially reported  
no Indicator no reported

 

Disclosures on Management Approch (DMAs)

DMA PS

 
Product portfolio
Indicator fully reported
Relations with customers

FS1

 

 

Policies with specific environmental and social components applied to business lines

Indicator fully reported

Social Report 16
Professional ethics

Attention to the environment

FS2

 

Procedures for assessing and screening environmental and social risks in business lines
Indicator partially reported

Diffusion of social responsibility

 

FS3

 

 

  

Processes for monitoring clients' implementation of and compliance with environmental and social requirements included in agreements or transactions
Indicator no reported

 



 

FS4



Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines
Obiettivo parzialmente raggiunto

Training

 

 

 

FS5


Interactions with clients/investees/business partners regarding environmental and social risks and opportunities
Obiettivo completamente raggiunto

Diffusion of social responsibility

Informing and educating

 

 
Audits
Obiettivo completamente raggiunto
Diffusion of social responsibility
 
Active Ownership
Obiettivo completamente raggiunto
Diffusion of social responsibility

DMA EC

 
Economic Performance
Obiettivo completamente raggiunto
Social Report 58
 
Market presence
Obiettivo completamente raggiunto
Social Report 8-10
 
Indirect economic impacts
Obiettivo completamente raggiunto
Community involvement

DMA EN

 
Materials
Obiettivo completamente raggiunto
Consumable materials and wastes
 
Energy
Obiettivo completamente raggiunto
Energy and emissions
 
Water
Obiettivo non raggiunto
 
 
Biodiversity
Obiettivo non raggiunto
 


Emissions, effluents and waste

Obiettivo parzialmente raggiunto

Energy and emissions

Consumable materials and wastes

 
Products and services
Obiettivo completamente raggiunto
Project finance
 
Compliance
Obiettivo completamente raggiunto
  
 
Transport
Obiettivo completamente raggiunto
Sustainable mobility
 
Overall
Obiettivo completamente raggiunto
Attention to the environment

DMA LA

 
Employment
Obiettivo completamente raggiunto
Personnel numbers
 
Labor/management relations
Obiettivo completamente raggiunto
Trade union relations
 
Occupational health and safety
Obiettivo completamente raggiunto
Health and safety
 
Training and education
Obiettivo completamente raggiunto
Training
 
Diversity and equal opportunity
Obiettivo completamente raggiunto
Diversity and equal opportunities

DMA HR

 

 

 

Investment and procurement practices


Obiettivo completamente raggiunto

Social Report 16-17
Contractual conditions

Code of Ethics 16





Non-discrimination

 



Obiettivo completamente raggiunto
Social Report 16-17
Relation with personnel
Code of Ethics 11-12
   


Freedom of association and collective bargaining
Obiettivo completamente raggiunto
Health and safety
Code of Ethics 11-12


Child labor

Obiettivo completamente raggiunto
Relation with personnel
Code of Ethics 11-12


Forced and compulsory labor

Obiettivo completamente raggiunto
Relation with personnel
Code of Ethics 11-12


Security practices

Obiettivo completamente raggiunto
Health and safety
Code of Ethics 11-12
 
Indigenous rights
Obiettivo non raggiunto
 

DMA SO

 
Community
Obiettivo completamente raggiunto
Community involvement


Corruption

Obiettivo completamente raggiunto
Social Report 16-17
Code of Ethics 9-10
 
Public policy 
Obiettivo completamente raggiunto
Code of Ethics 18


Anti-competitive behavior

Obiettivo completamente raggiunto
Social Report 16-17
Code of Ethics 9-10
 
 
Compliance

Obiettivo completamente raggiunto
Social Report 16-17
Code of Ethics 9-10

DMA PR



Customer health and safety

Obiettivo completamente raggiunto

Professional ethics

Attention to individuals

 
Product and service labelling
Obiettivo completamente raggiunto
Professional ethics

FS15

 

 

Policies for the fair design and sale of financial products and services

 

Obiettivo completamente raggiunto

Social Report 16-18
Relations with customers

Green loans

Project finance

 
Marketing communications
Obiettivo completamente raggiunto
Professional ethics
 
Customer privacy
Obiettivo completamente raggiunto
Professional ethics
 
Compliance
Obiettivo completamente raggiunto
Professional ethics

 

Product and Service impact

FS6


Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector
Obiettivo completamente raggiunto

Relations with customers

 

FS7



Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose
Obiettivo completamente raggiunto

Attention to individuals

Commitment to social and religious organisations

Support for local economies

FS8



Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose
Obiettivo completamente raggiunto

Green loans

Project finance


FS9


Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures
Obiettivo non raggiunto



FS10



Percentage and number of companies held in the institution's portfolio with which the reporting organization has interacted on environmental or social issues
Obiettivo non raggiunto




FS11

Percentage of assets subject to positive and negative environmental or social screening
Obiettivo parzialmente raggiunto
Diffusion of social responsibility

FS12



Voting polic(ies) applied to environmental or social issues for shares over which the reporting organization holds the right to vote shares or advises on voting
Obiettivo non raggiunto





 

Economic Performance

EC1





Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments
Obiettivo completamente raggiunto
Social Report 58-59




EC2


Financial implications and other risks and opportunities for the organization's activities due to climate change
Obiettivo parzialmente raggiunto
Green loans


EC3

 

Coverage of the organization's defined benefit plan obligations

 

Obiettivo completamente raggiunto

Social security

Reports and Accounts 32, 72, 99, 111, 172, 313-317

EC4

Significant financial assistance received from government
Obiettivo non raggiunto


EC5


Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation
Obiettivo non raggiunto



EC6


Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation
Obiettivo parzialmente raggiunto
Relations with suppliers


EC7



Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation
Obiettivo completamente raggiunto

Personnel numbers

Corporate Governance Report 22-23

 

EC8



Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement
Obiettivo completamente raggiunto

Community involvement


 

EC9


Understanding and describing significant indirect economic impacts, including the extent of impacts
Obiettivo non raggiunto




 

Environmental Performance

EN1
Materials used by weight or volume
Obiettivo completamente raggiunto
Consumable materials and wastes
EN2

Percentage of materials used that are recycled input materials
no


EN3

Direct energy consumption by primary energy source
Obiettivo completamente raggiunto
Energy and emissions

EN4

Indirect energy consumption by primary source
Obiettivo completamente raggiunto
Energy and emissions

EN5

Energy saved due to conservation and efficiency improvements
Obiettivo parzialmente raggiunto
Energy and emissions

EN6



Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives
Obiettivo completamente raggiunto
Green loans



EN7

Initiatives to reduce indirect energy consumption and reductions achieved
Obiettivo parzialmente raggiunto
Energy and emissions

EN8
Total water withdrawal by source
Obiettivo completamente raggiunto
Consumable materials and wastes
EN9

Water sources significantly affected by withdrawal of water
Obiettivo non raggiunto


EN10

Percentage and total volume of water recycled and reused
Obiettivo non raggiunto


EN11



Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas
Obiettivo non raggiunto




EN12



Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas
Obiettivo non raggiunto




EN13
Habitats protected or restored
Obiettivo non raggiunto
 
EN14

Strategies, current actions, and future plans for managing impacts on biodiversity
Obiettivo non raggiunto


EN15



Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk
Obiettivo non raggiunto




EN16

Total direct and indirect greenhouse gas emissions by weight
Obiettivo completamente raggiunto
Energy and emissions

EN17

Other relevant indirect greenhouse gas emissions by weight
Obiettivo non raggiunto


EN18

Initiatives to reduce greenhouse gas emissions and reductions achieved
fully
Energy and emissions

EN19

Emissions of ozone-depleting substances by weight
Obiettivo non raggiunto


EN20

NOx, SOx, and other significant air emissions by type and weight
Obiettivo completamente raggiunto
Energy and emissions

EN21

Total water discharge by quality and destination
Obiettivo non raggiunto


EN22

Total weight of waste by type and disposal method
Obiettivo completamente raggiunto
Consumable materials and wastes

EN23
Total number and volume of significant spills
Obiettivo non raggiunto
  

EN24

 

 

 

 

Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally
Obiettivo non raggiunto





EN25

 




Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff
Obiettivo non raggiunto





EN26

 

 

Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation
Obiettivo completamente raggiunto
Green loans


EN27


Percentage of products sold and their packaging materials that are reclaimed by category
Obiettivo non raggiunto



EN28




Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations
Obiettivo non raggiunto




EN29



 

Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce
Obiettivo non raggiunto





EN30

Total environmental protection expenditures and investments by type
Obiettivo non raggiunto



 

Social Performance

LA1

Total workforce by employment type, employment contract, and region
Obiettivo completamente raggiunto
Personnel numbers

LA2

Total number and rate of employee turnover by age group, gender, and region
Obiettivo parzialmente raggiunto
Personnel numbers

LA3


Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations
partially

Social security

 

LA4

Percentage of employees covered by collective bargaining agreements
Obiettivo completamente raggiunto
Trade union relations

LA5


Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements
Obiettivo completamente raggiunto

Trade union relations

 

LA6

 

 

Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs
Obiettivo non raggiunto





LA7


Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region
Obiettivo parzialmente raggiunto
Health and safety


LA8



 

Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases
Obiettivo parzialmente raggiunto
Health and safety
Social security



LA9

Health and safety topics covered in formal agreements with trade unions
Obiettivo non raggiunto


LA10

Average hours of training per year per employee by employee category
Obiettivo parzialmente raggiunto
Training

LA11



Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings
Obiettivo parzialmente raggiunto
Management and development
Training


LA12

Percentage of employees receiving regular performance and career development reviews
Obiettivo completamente raggiunto
Management and development

LA13




Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity
Obiettivo parzialmente raggiunto
Personnel numbers




LA14

Ratio of basic salary of men to women by employee category
Obiettivo completamente raggiunto
Diversity and equal opportunities

HR1



Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening
Obiettivo parzialmente raggiunto

Professional ethics

Diffusion of social responsibility

Contractual conditions

 

HR2

 

Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken
Obiettivo parzialmente raggiunto
Contractual conditions


HR3



 

Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained
Obiettivo non raggiunto





HR4

Total number of incidents of discrimination and actions taken
Obiettivo parzialmente raggiunto
Management and development

HR5



Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights
Obiettivo completamente raggiunto
Trade union relations
Code of Ethics


HR6


 

Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor
Obiettivo completamente raggiunto
Code of Ethics
Relations with personnel
Contractual conditions

HR7



Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor
Obiettivo completamente raggiunto
Code of Ethics
Relations with personnel
Contractual conditions

HR8



Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations
Obiettivo non raggiunto




HR9


Total number of incidents of violations involving rights of indigenous people and actions taken
Obiettivo non raggiunto



SO1




Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting
Obiettivo completamente raggiunto
Code of Ethics
Professional ethics
Support for local economies
Community involvement
 
FS13

Access points in low-populated or economically disadvantaged areas by type
Obiettivo completamente raggiunto
Social Report 8
FS14

Initiatives to improve access to financial services for disadvantaged people
Obiettivo completamente raggiunto

Professional ethics

Attention to individuals

SO2

Percentage and total number of business units analyzed for risks related to corruption
Obiettivo completamente raggiunto
Social Report 6-17
Corporate Governance Report 36, 37
SO3


Percentage of employees trained in organization's anti-corruption policies and procedures
Obiettivo completamente raggiunto
Training


SO4

Actions taken in response to incidents of corruption
Obiettivo completamente raggiunto

Reports and Accounts 190-193

 

SO5

 

  

Public policy positions and participation in public policy development and lobbying


Obiettivo parzialmente raggiunto

Professional ethics

Support for local economies
Diffusion of social responsibility

Attention to the environment

SO6


Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country
Obiettivo completamente raggiunto

Code of Ethics 18

 

 

SO7


Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes
Obiettivo completamente raggiunto
Reports and Accounts 190-193

 
SO8


Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations
Obiettivo completamente raggiunto

Reports and Accounts 190-193, 320-323


 

PR1




Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures
Obiettivo completamente raggiunto

Health and safety

Attention to individuals



 

PR2



 

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes
Obiettivo non raggiunto





PR3



Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements
Obiettivo completamente raggiunto
Professional ethics



PR4



Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes
Obiettivo non raggiunto




PR5


Practices related to customer satisfaction, including results of surveys measuring customer satisfaction
Obiettivo completamente raggiunto
Consultation and dialogue


FS16

Initiatives to enhance financial literacy by type of beneficiary
Obiettivo completamente raggiunto
Financial education

PR6



Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship
Obiettivo completamente raggiunto
Relations with customers



PR7




Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes
Obiettivo non raggiunto





PR8


Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data
Obiettivo parzialmente raggiunto
Consultation and dialogue


PR9



Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services
Obiettivo completamente raggiunto

Reports and Accounts 190-193, 320-323