The Prevention and Protection Service of the Parent  is responsible for health and safety at the workplace for the entire Group, by setting standard regulations for risk assessment, internal procedures, training programmes and management of relations with safety doctors.

In order to prevent risks from arising at the source, we have adopted and implemented a management and organisational system for health and safety with a set of functions which ensure technical responsibilities and powers are in place to verify, assess, manage and control risk. Where required by legislation each employee is associated on the basis of risk assessment procedures with a type of exposure to risk with the subsequent scheduling of the necessary medical appointments.

Attention was focused in 2010 on the issue of work related stress, which led to the formulation of criteria to identify and acquire corporate data to assess it. The assessment process will be completed in 2011 in close co-operation with safety doctors and with the involvement of a significant sample of employees.

The issue of mobbing – which differs from work-related stress because it is distinguished by the will to harm and is therefore similar to violence, harassment and discrimination –  is not addressed in the context of risk assessment, because it is not considered a standard work-related risk and also because human resource management policies ensure that behaviour is consistent with and observant of fundamental individual and worker rights and the right to dignity and personal respect for all.

Respect for privacy is scrupulously observed in all activities performed to implement health and safety policies at the workplace.

Prevention activities^*

We performed 678 medical visits in 2010 (-284 compared to 2009), 318 on site inspections and monitoring of environments (-278), 26 evacuation drills (-7) and 6,659 technical interventions to reduce risks (+1,938). We provided training to 2,518 employees and post robbery assistance to 31 employees (-12 compared to 2009). An e-learning course will be made available to personnel who use PCs in 2011 with useful information concerning correct posture and the best way of using the instrumentation.

controlled by timers to open) with a consequent increase in stress levels.

Therefore in addition to increasing post-robbery psychological assistance (in terms of the number of psychologists available to personnel) and to the classroom training programme furnished by specialist psychologists, online training facilities will be introduced in 2011, which  simulate the real dynamics of the different types of robbery and as a result of their very interactive nature, they provide personnel with a useful means of learning the correct behaviour to employ on those occasions.