The UBI Banca Code of Ethics defines Group stakeholders by dividing them into three classes:
entities and parties which have essential or significant interests with respect to carrying on business, due to the direct and specific nature of the relationships established or of the investments made (e.g. customers, personnel, suppliers, investors);
entities and parties which have significant interests, not based on direct business relationships, that are affected by the external impacts of the Group’s activities or by which UBI’s activity is directly influenced or conditioned (the community, with particular reference to local communities);
organisations and institutions which represent widespread interests or interests specific to different categories of stakeholder which are able to exert influence over UBI (e.g. public sector authorities, operators on financial markets, the media and opinion leaders, stakeholder organisations).
The stakeholder map contained in the Code of Ethics was drawn up as part of the project for the transition to the new G4 guidelines on the basis of six characteristics (direct influence, responsibility, dependence, closeness, political and strategic intention, representativity) and with account taken of the Bank’s existing activities and objectives on the question of sustainability.
The Group’s commitment is designed to continuously improve the quality of relations with its stakeholders and this includes consultation and discussion with them. Engagement activities are structured with consideration given to the intensity of the relationship and the breadth and urgency of the interests held by different stakeholders, in addition to the procedures laid down by specific legislation and regulations (e.g. Shareholders' Meetings, negotiations with trade unions) and established practice (e.g. investor relations).