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Legenda. Objective:
 | | fully achieved |  | | partially achieved |  | | not achieved | |
| OBJECTIVES 2009 RISULTATI |
The definition of guidelines for social activity in different areas of intervention | | | | |  |
Careful management based on rigorous criteria of effectiveness, efficiency and consistency with the strategies and commercial and social responsibility objectives of the Group | | | | |  |
Stronger communication and dialogue, both through improvement of reporting activities and through growth in the consultation activities undertaken | | | | | |
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The definition of guidelines for the transparency and adequacy of systems to monitor the results of donations to social organisations
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Improvement of transparency and the quality of reporting on action taken and the impacts on the community and the beneficiaries | |
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